A SWINDON care home achieved an Outstanding rating after its latest inspection.

Before the coronavirus pandemic hit the UK, Care Quality Commission inspectors made an unannounced visit to the Badbury facility then awarded it their highest rating.

It's the first time that the care home, which looks after 44 residents, has received the honour.

In the five assessed areas, the home received Oustanding for its care and responsiveness, and Good for its safety, effectiveness and leadership.

The care home is managed by Coate Water Care.

A CQC inspector said: "People received exceptional support from caring staff who knew people very well. People's independence

was strongly encouraged and people were thoroughly involved in making decisions about their care.

The provider set out exceptionally caring values and there was evidence that all staff worked to this aim as people were at the heart of the service delivery.

"The manager was extremely passionate and dedicated to providing person-centred care. They led their staff by example, mentored, motivated and inspired them.

"Staff were very proactive and responsive to meeting people's changing needs. Staff knew people's needs well and therefore they were able to provide personalised support which significantly enhanced people's lives.

"The care and support people received enabled them to achieve positive outcomes such as being more in control of their life

"Staff treated people and their relatives with utmost kindness and provided extra time for people to support them when they were in distress or feeling anxious. This quality was acknowledged in compliments received from relatives.

"People were protected from the risk of harm and abuse. There were risk reduction measures in place to protect people's health, safety and well-being. People's medicines were well managed. Staff were recruited safely, and sufficient numbers were employed to ensure people's care and social needs were met.

"The premises were safe, and the home was clean and comfortable. Any accidents or incidents were fully investigated and reported as required. Lessons learned were shared with staff."