Elm Grove Care Home in Cirencester has been awarded a ‘good’ rating by the Care Quality Commission following an unannounced inspection at the home.

Staff were commended for providing safe and effective care and their responsiveness, whilst also praised for being well-led.

People and relatives were positive about the service and complimentary about staff at the home.

When asked about living at the home, one person commented: "I have been treated extremely well." Both residents and their relatives spoke highly of the staff at Elm Grove. One resident’s relative said: "They are very kind. Even if they are busy, they always have time for him."

The report applauded staff for continuously assessing and reviewing people’s care with the respective person being involved throughout. Inspectors found that people were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible.

Commissioners also found that staff had a good understanding in how they protected people from harm and recognised different types of abuse and how to report it. One resident’s relative said: "I certainly feel my relative is safe when I'm not here – I don't have to worry when I'm away from them."

It was also reported that people were supported to participate in a range of activities and pursue hobbies of interest as part of Bupa Care Services’ wider health and wellbeing programme.

General manager, Deborah Buttars, said: “We are really pleased with the result of the inspection and it’s great to be recognised for the quality of care we are providing.”

Bupa Elm Grove welcomes anyone in need of nursing or residential care, and also provides specialist care for those living with Parkinson’s.

Residents are offered a full programme of regular and seasonal activities, as well as 24-hour access to highly trained medical and care staff.