I WAS not surprised to see the flood of complaints about prescriptions at Boots Pharmacy. What did surprise me was that it had happened at the Fairford Branch. They are exactly the same problems as we had experienced in the Boots Cirencester branch.

Over five years the service steadily declined from always being ready two days after the prescription date with little queuing, to not being ready five or six days after the date, and after waiting for 15 minutes or more.

I kept a record for a year, and found our prescriptions were not ready or complete for 50 per cent of the time, and very often the excuse was given that “the surgery had not send it yet”.

The only way to find out if this was true was to use a different pharmacy.

Lo and behold. We changed to another pharmacy and with one exception in the last eight months, we have collected prescriptions which are always correct and with little or no queuing.

So if you have the same problems try going to an independent pharmacy like Horton’s in Cirencester.

DAVID G P WILLIAMS

Cirencester