YES I agree customer service has become terrible with the pharmacy.
I have the same medication every month. Now there seems to be something missing each month.
I order via the surgery, the prescription then goes to Boots. Even leaving the prescription there for a week I went to collect to be told some medication was owed.
Surely it should be ordered as they prepare the order and not when I go to pick it up.
Having spoke to them about this suggesting they should stock the medicine as I get it every month. They said they would. Well again last week that medication missing.
I have been in to collect medicines when the prescription has been there for days and they didn't prepare it till I went in. An low and behold some medicine not available! Very frustrating. Sometimes left without medication at all if not ordered 2-3 weeks ahead of time also do now.
RACHEL KNIGHT
Fairford
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