Mum-to-be 'at risk' from mouldy home (From Wilts and Gloucestershire Standard)
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Mum-to-be 'at risk' from mouldy home
4:00pm Thursday 12th April 2012 in News By Laura Shack
Louise Robertson in her garden, seen through the air vent hole in the wall from the living room
DOCTORS have blasted social housing landlord Bromford Group for making a pregnant woman endure a damp and mouldy home that they say is putting the life of her unborn baby at risk.
At nearly six months pregnant, mum-of-two Louise Robertson has been forced to sleep on a sofa at her Bromford property because the thick, black mould growing on her bedroom wall and ceiling aggravates her asthma.
Following complaints from the single mum, a doctor, health worker and environmental health officer, Bromford's solution has been to create a gaping hole in her front wall.
The 39-year-old said she has been left ill because of the stress of the situation and is worried about her two teenage children who both suffered chest problems because of the damp.
"My 18-year-old daughter won’t stay overnight anymore because the house makes her cough and my 13-year-old son is always complaining that he’s cold," she said. "It’s even colder now the vent has been pushed out."
To add to their problems they have limited hot water and heating because of a faulty boiler.
"We are very concerned about the state of her accommodation and the effect this is having on her current health and also the health of her family."
Dr Sarah Welch
She said housing officers had advised she move furniture away from walls and strip wallpaper to try and solve the problems.
"Last month I did some tidying up and I was rushed to hospital with bleeding," she said. "Now I’ve been told (by doctors) not to do anything, so I can’t do what they’ve asked."
After visiting the family home in February, an NHS consultant and midwife both wrote to the housing association, pleading for action on Louise's behalf.
In her letter NHS consultant Dr Sarah Welch wrote: "We are very concerned about the state of her accommodation and the effect this is having on her current health and also the health of her family. There is particular urgency because of her pregnancy."
Louise said she first complained about water leaking through a wall on one side of her house about three years ago and had received numerous visits from officers and surveyors since then.
But Bromford Group say they have no record of her complaints before January 2012.
And they said they could not take action as Louise was refusing to top up her gas key. Louise said she felt being asked to top up the key was no different than being told she had to pay for the gas test and that she could not afford to pay for a heating system that did not work.
A Bromford spokesman said: "Until this bill is paid, our engineer is unable to test any appliances and Ms Robertson remains without central heating. This in turn will make the damp and mould issues worse."
Comments(15)
CotswoldGal
says...
7:14pm Thu 12 Apr 12
maxiimoo
says...
9:05pm Thu 12 Apr 12
BBW
says...
6:12pm Fri 13 Apr 12
snowarden
says...
1:14am Sat 14 Apr 12
snowarden
says...
1:25am Sat 14 Apr 12
CotswoldGal
says...
4:17pm Sat 14 Apr 12
BBW wrote:shouldn't that be does?? pot calling kettle black comes to mind....
Do damp and/or mould cause bad punctuation?
Roseli
says...
11:07am Tue 17 Apr 12
Whoever sold the housing to this company should hang their heads in shame
snowarden
says...
10:21am Wed 18 Apr 12
snowarden
says...
10:27am Wed 18 Apr 12
Roseli
says...
10:32am Wed 18 Apr 12
I agree with snowarden a public vote will get them out but. in our democracy what chance do we have of thsi happening - NONE
Bromford
says...
4:38pm Thu 19 Apr 12
My name is Jarrod, a member of the team at Bromford.
It is unfortunate to read that a number of you have had a bad experience with us and this is definitely something we want the opportunity to respond to, and hopefully help you with.
We also understand some of you have questions about our operations and repairs service, which we are happy to answer.
You can contact us in a number of ways; either online or offline. If you want to chat directly with a colleague, please call us on 0330 1234 034 (or for mini com/ text phone users, 0330 1234 031).
You may prefer to contact us online, which we have a few ways of doing. First of all, you can drop an email to customerservices@bro
mford.co.uk.
If you’re into your social media, you can also contact us via Twitter at http://www.twitter.c
om/BromfordLiving or if you’re on Facebook, drop a message or comment on the Bromford Living Facebook page, http://www.facebook.
com/bromfordliving.
Thank you for your comments and hopefully moving forward we can provide some resolution to your issues.
Thanks,
Jarrod
justmyPOV
says...
11:21pm Thu 19 Apr 12
Small children living in homes with electrical fittings and heaters hanging off the walls, plaster work crumbling everywhere, heating malfunctions.....the list goes on and on.
It has got to the point where, in the wake of fosseway's failings and now Bromfords total disregard for the people living in these "homes" ,people are reluctant to report any problems because lord only knows what hell they are going to be put through.
And yes the rent is ridiculous. I doubt there would be much complaint if Bromfords did their job and the houses weren't falling apart at the seams.
If either of the two offending H.A's (Fosseway and Bromfords) did things properly the first time they would not have this problem.
Oh and their procedures are a joke. They don't need to be explained!! They need to be scrapped!!! A broken toilet in a family home is not an emergency??!! A possible 2 days before it gets fixed??!!
But of course no record of that will be held!
But god help you if you owe them money! (which they didn't tell you about for months) then it's ooops you're being evicted!
And what infuriates me even more is looking out of my friends window at 9:30 am and seeing FOUR of Bromford vans parked up outside with their workers sat in them doing SOD ALL!!!
I texted another friend of mine who had been waiting weeks for some work to be completed and she hit the roof. She had been told that they were very busy and were not available to go round that day! Busy doing the only thing they are good at....NOTHING.
There is no point discussing this any more. Their poor management and lack of interest is putting people at risk. No more being fobbed off.
BROMFORDS HAVE TO SHAPE UP OR SHIP OUT!!
snowarden
says...
10:19am Fri 20 Apr 12
snowarden
says...
10:34am Fri 20 Apr 12
David Broad says...
6:05pm Thu 12 Apr 12