THE Malmesbury Primary Care Centre has been rated as ‘outstanding’ by the independent regulator of health services in England.

The Care Quality Commission (CQC) has found the quality of care provided by Malmesbury Medical Partnership, also known as the Malmesbury Primary Care Centre in Malmesbury, to be ‘outstanding’, following an inspection carried out in March.

Professor Steve Field, chief inspector of general practice, said: “I am delighted to highlight the exceptional service at Malmesbury Medical Partnership, people are entitled to services which provide safe, effective, compassionate and high quality care.

“The GPs and staff at Malmesbury Medical Partnership have demonstrated a real commitment to their patients.

“All of this hard work and dedication pays off in making a real difference for their patients – which is why we have found this practice to be outstanding. I hope other practices will see this as a model for excellent care.”

Ruth Rankine, deputy chief inspector of general practice in CQC’s south region said: “It is clear Malmesbury Medical Partnership are providing an effective, responsive and well led service which is a real asset to the people living in this part of Wiltshire.

“Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.

“Our inspectors observed a strong patient-centred culture and found many positive examples to demonstrate how patients’ choices and preferences were valued and acted on.

“There was a strong focus on continuous learning and improvement at all levels and the practice proactively sought feedback from staff and patients, which it acted on.

“All of this hard work pays off in making a real difference to patients – which is why we have found this practice to be outstanding.”

Inspectors found the practice was providing a safe, effective, caring, responsive and well-led service that meets the needs of the population it serves.

The report on Malmesbury Medical Partnership highlights a number of areas of outstanding practice, including its innovative and proactive methods to improve patient outcomes, working with other local providers to share best practice. An example of this that was cited was that the practice improved quality of care and improved outcomes for patients by and working collaboratively with other stakeholders and initiating an in house elderly frail service.

A full report of the inspection has now been published and is available on CQC’s website at cqc.org.uk/location/1-554800343