Vodafone customers in Cirencester blast network over its "appalling" signal coverage

Wilts and Gloucestershire Standard: Vodafone customers in Cirencester blasts network over its "appalling" signal coverage Vodafone customers in Cirencester blasts network over its "appalling" signal coverage

PATCHY mobile phone signal in Cirencester and the surrounding area has been branded as “appalling” by users of an online forum.

Members of the Vodafone forum launched a scathing attack on the network provider following weeks of disruption to their mobile phone signal.

“I’ve only been with Vodafone since November 12 and this has been the seventh time since then that I have been left with no phone or 3G signal,” one user, under the name Mulla, wrote.

“This is by far the most incompetent network I’ve ever used. I am counting the days until November when I can switch to any company but November.”

The criticism heaped on Vodafone was not isolated with other members who have had similar experiences airing their grievances.

Another person, writing under the screen name Libra66, said it was time that the phone operator acted on the issue.

The user said: “The issue is that the signal in Cirencester is appalling and it is about time Vodafone did something about it.

“Cirencester residents are fed up with a next to useless signal, constant drop outs, no service message and a patchy, and less than useless, 2G service.”

A spokesman for Vodafone said that recent signal failures in the GL7 area were the result of a power outage and that engineers were looking at ways to improve reception.

“Vodafone coverage in Cirencester is generally good but, as with all operators, local masts do sometimes develop faults. We know this is frustrating for our customers and our engineers work hard to get sites up and running as soon as they can.”

Vodafone customers in Cirencester have been struggling with signal issues for months with many online users claiming they were left without coverage for up to six days last July.

One user SSGL7 wrote at the time: “There isn’t any service, it’s as simple as that in Cirencester. I suggest you divert your massive sponsorship deals and put the money in customer service instead.”

A Vodafone spokesman told the Standard that the company is always looking for ways to improve their service.

“We are constantly working to improve coverage and capacity on our network. We are investing more than £2.5million every day in improvements.

“Our commitment is to provide 3G coverage to 98 per cent of the population over the next few years.”

For more information, visit www.vodafone.co.uk.

Comments (6)

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8:27pm Sat 1 Mar 14

AllyAb says...

Sounds like a standard corporate " blah blah blah" to me! All excuses and poor customer service!!
Sounds like a standard corporate " blah blah blah" to me! All excuses and poor customer service!! AllyAb
  • Score: 3

11:58am Sun 2 Mar 14

Geoff66 says...

This isn't a one off problem Vodafone... you are letting your users down and providing them with a shoddy service. It is time to spend some money and sort out your network and provide people living across the Cotswolds with a fit for purpose service
This isn't a one off problem Vodafone... you are letting your users down and providing them with a shoddy service. It is time to spend some money and sort out your network and provide people living across the Cotswolds with a fit for purpose service Geoff66
  • Score: 1

3:56pm Sun 2 Mar 14

caroline111 says...

I live in the Chesterton area and have both an O2 and an Orange mobile. Most of the time, I can't get a signal on either of them. Even when I can it is only a very poor signal and if you try and receive a call or make one, it just cuts you off.
I live in the Chesterton area and have both an O2 and an Orange mobile. Most of the time, I can't get a signal on either of them. Even when I can it is only a very poor signal and if you try and receive a call or make one, it just cuts you off. caroline111
  • Score: 1

3:39am Mon 3 Mar 14

jedthered says...

I had been withn Vodapone for 16 years up to january of this year,but with the sharp increase in prices , terrible coverage and the down right could'nt give a monkeys attitude of their customer service, i changed to Orange, what a breath of fresh air they are,. coverage is good, i dont drop or freeze on the internet anymore. Vodapone has got to big for its boots and now customers are moving away from them in there droves, if they keep ignoring the little customer they will soon have a large drop in their profits.
I had been withn Vodapone for 16 years up to january of this year,but with the sharp increase in prices , terrible coverage and the down right could'nt give a monkeys attitude of their customer service, i changed to Orange, what a breath of fresh air they are,. coverage is good, i dont drop or freeze on the internet anymore. Vodapone has got to big for its boots and now customers are moving away from them in there droves, if they keep ignoring the little customer they will soon have a large drop in their profits. jedthered
  • Score: 0

9:06am Mon 3 Mar 14

Col Mustard says...

Good old British loyalty its marvellous ! Stay with a supplier be it British Gas, British Telecom , Vodafone or any other tax dodging "Privopoly" who will routinely give better deals to new customers whilst the existing "loyal sheep" moan ..... a very British thing to do....

All telecoms companies lie about network coverage and Vodafone tell the biggest... move to GIFFGAFF...it uses the O2 network but unlike O2 you pay about 70% less... Or you could stay with a useless provider and get fleeced just like sheep do !

Read Vodafone 4G coverage lie !
Good old British loyalty its marvellous ! Stay with a supplier be it British Gas, British Telecom , Vodafone or any other tax dodging "Privopoly" who will routinely give better deals to new customers whilst the existing "loyal sheep" moan ..... a very British thing to do.... All telecoms companies lie about network coverage and Vodafone tell the biggest... move to GIFFGAFF...it uses the O2 network but unlike O2 you pay about 70% less... Or you could stay with a useless provider and get fleeced just like sheep do ! Read Vodafone 4G coverage lie ! Col Mustard
  • Score: 0

8:03am Thu 6 Mar 14

Geoff66 says...

Probably the worst mobile phone provider in the Cotswolds. Still struggling to provide a decent 2G signal across the region, when others are working on both 3G and 4G signals. The mind boggles....they will gladly take your money from you, whilst only offering the basic of services. Shame on you Vodafone
Probably the worst mobile phone provider in the Cotswolds. Still struggling to provide a decent 2G signal across the region, when others are working on both 3G and 4G signals. The mind boggles....they will gladly take your money from you, whilst only offering the basic of services. Shame on you Vodafone Geoff66
  • Score: 0

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