Grandmother from Coates given the cold shoulder after social housing provider Bromford refuses to fix draft excluder

Wilts and Gloucestershire Standard: Coates grandmother given the cold shoulder by social housing provider Bromford Coates grandmother given the cold shoulder by social housing provider Bromford

A SHIVERING grandmother from Coates has hit out at her landlords after claiming that they have left her out in the cold.

Zeta Stock, 45, told the Standard that her home has been turned into an icebox following a decision by the Bromford Group, one of the area’s largest providers of social housing, not to repair the draft excluder on her letterbox.

She said: “I’ve had to keep all the doors in my house shut. If you open any door, the house instantly becomes freezing cold. The cold even travels up to the bedrooms.”

Zeta, who has lived at the property for little over a month, has also said she is worried that the intruding cold will get in to the room where her baby granddaughter sleeps.

“I’m disgusted by this. I just think that it’s diabolical,” she said. “I know it’s not expensive to replace but it’s just the principle of it all.”

However, Bromford has responded by saying that it is not their responsibility to come out and fix things such as letterboxes.

Suzanne Shead, head of neighbourhood at Bromford, said: “Our website shows the repairs for which Bromford is responsible and those which are our customer’s responsibility.

“Adjusting a letterbox cover is clearly listed as a customer’s responsibility and, so on this occasion, it is up to Mrs Stock to resolve issues with her draft excluder.”

The situation is also having an impact on Zeta’s finances as she is forced to constantly have the heating on high in order to keep her home warm.

She said: “They [Bromford] go on and on about us saving energy yet they won’t send someone out to fix something on their property.

“It’s made me feel very angry. I’ve had problems left, right and centre with Bromford. They’re someone you’re constantly battling with.”

Comments (13)

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8:26am Thu 5 Dec 13

Des Moore says...

I'm sure this lady can fix a little problem like that herself or like most of us know somebody who can. Get yourself down to a DIY shop and like the rest of us buy one. Think yourself lucky you have social housing. Its called self help.
I'm sure this lady can fix a little problem like that herself or like most of us know somebody who can. Get yourself down to a DIY shop and like the rest of us buy one. Think yourself lucky you have social housing. Its called self help. Des Moore

9:15am Thu 5 Dec 13

David Broad says...

Des Have you ever tried to get someone to do a "Little Job" like fix a draft excluder? Round here no one wants to know or if they do they take three months to get round to it. If anyone chooses to disagree I have seven lightbulbs to fit, and a Drawer to alter at Chedworth Village Hall...
Des Have you ever tried to get someone to do a "Little Job" like fix a draft excluder? Round here no one wants to know or if they do they take three months to get round to it. If anyone chooses to disagree I have seven lightbulbs to fit, and a Drawer to alter at Chedworth Village Hall... David Broad

10:21am Thu 5 Dec 13

Geoff66 says...

For most home owners, jobs like this just get done, and you simply have to pay out.....Why do some people assume that it is their landlords responsibility?

Try Gardener's or Travis Perkins....it shouldn't be too difficult to fix, and all you'll need is a screw driver, and if you can't do it yourself, then i am sure someone in your family will lend you a hand.
For most home owners, jobs like this just get done, and you simply have to pay out.....Why do some people assume that it is their landlords responsibility? Try Gardener's or Travis Perkins....it shouldn't be too difficult to fix, and all you'll need is a screw driver, and if you can't do it yourself, then i am sure someone in your family will lend you a hand. Geoff66

12:42pm Thu 5 Dec 13

Des Moore says...

That is what I am trying to say, The point isn't whether or not it takes time but rather what happened to self help, its about time people started to stop moaning about what they haven't got and think of what they do have for a fraction of the cost that the rest of us have to pay!!!!!!!!
That is what I am trying to say, The point isn't whether or not it takes time but rather what happened to self help, its about time people started to stop moaning about what they haven't got and think of what they do have for a fraction of the cost that the rest of us have to pay!!!!!!!! Des Moore

2:00pm Thu 5 Dec 13

rotax17 says...

Stuff a sock in it! And while your at it , put one in your gob, get off your backside and fix it!! Life's tough-get over it!!
Stuff a sock in it! And while your at it , put one in your gob, get off your backside and fix it!! Life's tough-get over it!! rotax17

4:59pm Thu 5 Dec 13

Supreme Chancellor Finis Valorum says...

Unbelievable!!

Typical exponent of the blame/moaning culture that has engulfed our country.

This sort of person makes me so angry.

FFS, get another letterbox draught excluder and fit it yourself. Cost - £2.95 and you need one screwdriver to fit it.

Then, I suppose you will moan about something else.

Sometimes, you have to get off your fat arse and do things yourself.
Unbelievable!! Typical exponent of the blame/moaning culture that has engulfed our country. This sort of person makes me so angry. FFS, get another letterbox draught excluder and fit it yourself. Cost - £2.95 and you need one screwdriver to fit it. Then, I suppose you will moan about something else. Sometimes, you have to get off your fat arse and do things yourself. Supreme Chancellor Finis Valorum

6:42pm Thu 5 Dec 13

Hells.Bells says...

Why oh why does the Standard give stories like this press...? Fix it yourself!!!! Next she'll be putting a claim in for her heating costs. Does she want her backslid wiped for her as well?
Why oh why does the Standard give stories like this press...? Fix it yourself!!!! Next she'll be putting a claim in for her heating costs. Does she want her backslid wiped for her as well? Hells.Bells

8:20am Fri 6 Dec 13

Iansky says...

A true reflection of the "I want others to think and do for me - you owe it to me " culture.

She should be very grateful that she has housing when others do not.

The simple solution is to attach a blanket to the door so it hangs down over the letterbox, that will keep it closed and stop the draughts blowing in.

She must live on a mysterious wind swept hill that we are not aware of if it can make the whole house including upstairs cold just via a letterbox.

I am sure there is a man (is she is that incapable) somewhere in the family who can help, initiative is what is lacking here and I am surprised that there is so little important news that this has been given press time.
A true reflection of the "I want others to think and do for me - you owe it to me " culture. She should be very grateful that she has housing when others do not. The simple solution is to attach a blanket to the door so it hangs down over the letterbox, that will keep it closed and stop the draughts blowing in. She must live on a mysterious wind swept hill that we are not aware of if it can make the whole house including upstairs cold just via a letterbox. I am sure there is a man (is she is that incapable) somewhere in the family who can help, initiative is what is lacking here and I am surprised that there is so little important news that this has been given press time. Iansky

8:39am Fri 6 Dec 13

Bert Wilkins says...

Really?
What the hell is the Standard doing giving air time to people like this for?
If the Standard is that shocked, then they could fix it.
There are millions of people that would give limbs to be in her position in a lovely place like Coates, and she is whining on about a draft excluder.
She must have a very nice life if thats the big issue in her life.
Get a grip woman, and Standard.....well, it's becoming the norm for you, bat aside the big issues of Cirencester and keep focusing on stuff like this, wel played.
Really? What the hell is the Standard doing giving air time to people like this for? If the Standard is that shocked, then they could fix it. There are millions of people that would give limbs to be in her position in a lovely place like Coates, and she is whining on about a draft excluder. She must have a very nice life if thats the big issue in her life. Get a grip woman, and Standard.....well, it's becoming the norm for you, bat aside the big issues of Cirencester and keep focusing on stuff like this, wel played. Bert Wilkins

11:01am Mon 9 Dec 13

cirencabbie says...

Unbelievable: benefits culture strikes again! Me, myself and I. Where is this person's sense of priorities and pride in helping themselves? W&GS: you really shouldn't give people like this the oxygen of publicity
Unbelievable: benefits culture strikes again! Me, myself and I. Where is this person's sense of priorities and pride in helping themselves? W&GS: you really shouldn't give people like this the oxygen of publicity cirencabbie

11:01am Mon 9 Dec 13

cirencabbie says...

Unbelievable: benefits culture strikes again! Me, myself and I. Where is this person's sense of priorities and pride in helping themselves? W&GS: you really shouldn't give people like this the oxygen of publicity
Unbelievable: benefits culture strikes again! Me, myself and I. Where is this person's sense of priorities and pride in helping themselves? W&GS: you really shouldn't give people like this the oxygen of publicity cirencabbie

3:51pm Tue 10 Dec 13

Ciren mrs says...

Jesus Christ woman get a bloody grip!
The so called extra money you are using to heat your home could pay for someone to fix it for you if you are so useless as to not be able to fit a draught excluder.
Women like you give the rest of us a bad name.
Jesus Christ woman get a bloody grip! The so called extra money you are using to heat your home could pay for someone to fix it for you if you are so useless as to not be able to fit a draught excluder. Women like you give the rest of us a bad name. Ciren mrs

4:39am Thu 12 Dec 13

Supreme Chancellor Finis Valorum says...

cirencabbie wrote:
Unbelievable: benefits culture strikes again! Me, myself and I. Where is this person's sense of priorities and pride in helping themselves? W&GS: you really shouldn't give people like this the oxygen of publicity
Lovely post .....
[quote][p][bold]cirencabbie[/bold] wrote: Unbelievable: benefits culture strikes again! Me, myself and I. Where is this person's sense of priorities and pride in helping themselves? W&GS: you really shouldn't give people like this the oxygen of publicity[/p][/quote]Lovely post ..... Supreme Chancellor Finis Valorum

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