A SURVEY has revealed that the vast majority of new home buyers are happy with their purchase.

According to the poll by the Home Builders Federation, 90 per cent of buyers would purchase a new home again and 84 per cent would recommend the build they bought from to a friend.

The HBF survey focussed on a number of factors, including whether the home was completed on time, the cleanliness of it, the layout of the property and information provided about it.

Steward Baseley, executive chairman of the HBF, said: “These results clearly demonstrate that consumers are overwhelmingly happy with the service and product that house builders are delivering. However, clearly there are instances when the industry does not get it right and recognises the need to do better. As output increases the industry faces a huge challenge to ensure it maintains and improves its track record on customer service and build quality. To ensure it has the capacity to do so it has been recruiting heavily and is putting in place processes that will allow it to recruit and train tends of thousands more people in the coming years.”

He went on to say that the home building industry is keen to continue to improve the quality of the properties it delivers and the customer service it provides: “House builders remain committed to delivery the high quality product our customers quite rightly expect, and responding appropriately when issues arise. The vast majority of customers are already happy with the service and quality of their home but the industry is determined to deliver even higher levels in the years to come.”